Walgreens on Tuesday again apologized for a “technical glitch” with the COVID vaccine scheduler on its website, marking the third time in as many weeks that the company has acknowledged issues with its online appointment sign-up process.
Users began to report on Monday that the Walgreens website had booked second-dose vaccination appointments without also booking the preceding first doses. On Tuesday, Walgreens said that was a “glitch” that has since been resolved and that they would be reaching out to those impacted.
“A technical glitch allowed patients in select stores to book appointments for second dose time slots without also booking their first dose. This issue has been resolved,” a representative for Walgreens said in a statement Tuesday evening.
“We are committed to honoring vaccination appointments that have been scheduled in our system, and our team members are reaching out to all patients affected to attempt to accommodate them,” the company continued. “If supply does not allow us to vaccinate some of these patients, we will prioritize them for appointments as additional vaccine inventory is available. We apologize for the inconvenience.”
The company did not respond to multiple requests on how many people the glitch impacted, though hundreds of members of the “Chicago Vaccine Hunters” Facebook group posted and commented that they were experiencing that same issue.
Users have repeatedly complained about the Walgreens appointment sign-up process, some on social media calling the latest glitch “a mess” and “so frustrating.”
Walgreens’ Twitter account dedicated to responding to customer complaints tweeted in response to dozens of people in recent weeks, “As demand for vaccinations continues to be high, we are experiencing temporary outages on our vaccine scheduler.”
Walgreens said Tuesday that in addition to its online scheduler, appointments can be booked by calling 1-800-Walgreens (1-800-925-4733) or they can be made in stores or by calling a local Walgreens individually.