Some Manitobans say they’re considering getting a third COVID-19 vaccination because the province has “lost” their immunization records.
Giancarlo Marques de Moraes says he got his first immunization in Manitoba at the RBC Convention Centre supersite on May 10.
He now qualifies for a second dose, but according to the online records at Shared Health, he hasn’t received the first one.
“I have tried to call the local health authority by phone, but I’ve been told only email inquiries are acceptable in this matter,” Marques de Moraes said.
An email sent to the designated email address – [email protected] – on June 15 has not been responded to, he said.
Marques de Moraes has since moved to Alberta and can’t get his second dose without confirmation of his first one, he added.
“I’m worried trying to imagine what happened with my records information,” he said.
A woman from East St. Paul says she’s been waiting a week for answers as to why she can’t access her vaccination card online.
A spokesperson for the province said that data entry isn’t the problem, however, he acknowledged the online help email is being overwhelmed.
“Due to a very large volume of requests received into the inbox referenced below, a team is currently working through all requests for assistance or information. Additional staff are being hired,” he said.
“In the meantime, anyone who emails the inbox will receive an automated message advising them to expect delays. We apologize for this delay and inconvenience it’s caused.”